Privacy Policy

Personal information we collect or process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories, depending on how you interact with the Services, where you live, and as permitted by applicable law:

• —Contact details
  • ·Name, address, billing address, shipping address, phone number, and email address.
• —Financial information
  • ·Credit card, debit card, payment card information, financial account information, transaction details, form of payment, and payment confirmations.
• —Account information
  • ·Username, password, security questions, preferences, and settings.
• —Transaction information
  • ·Items you view, add to cart, wishlist, or purchase, return, exchange, or cancel, and your past transactions.
• —Communications with us
  • ·Information you include when contacting customer support or otherwise reaching out.
• —Device information
  • ·Device, browser, or network connection details, IP address, and other unique identifiers.
• —Usage information
  • ·How and when you interact with or navigate the Services.

Personal information sources

We may collect personal information from the following sources:

• —Directly from you — when you create an account, use the Services, communicate with us, or otherwise provide us with your personal information.
• —Automatically through the Services — from your device when you use our products or visit our websites, and through cookies and similar technologies.
• —From our service providers — when we engage them to enable certain technology or process information on our behalf.
• —From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• —Provide, tailor, and improve the Services
  • ·Perform our contract with you, process payments, fulfill orders, remember preferences, manage your account, arrange shipping, facilitate returns and exchanges, and create a customised shopping experience.
• —Marketing and advertising
  • ·Send marketing, advertising, and promotional communications by email, text, or postal mail, and show you online advertisements on our Services or other websites.
• —Security and fraud prevention
  • ·Authenticate your account, provide a secure payment experience, detect and investigate fraudulent or unsafe activity, and protect public safety.
• —Communicating with you
  • ·Provide customer support, respond to enquiries, and maintain our business relationship with you.
• —Legal reasons
  • ·Comply with applicable law, respond to legal process, and enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

• —With Shopify, vendors, and other third parties who perform services on our behalf (IT, payments, analytics, customer support, cloud storage, fulfilment, and shipping).
• —With business and marketing partners to advertise and market to you in accordance with their own privacy notices.
• —When you direct or consent to disclosure to third parties, such as to ship you products or via social media widgets or login integrations.
• —With our affiliates or otherwise within our corporate group.
• —In connection with a business transaction such as a merger, to comply with legal obligations, enforce our terms, or protect our rights and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to Shopify and third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third party websites and links

The Services may provide links to websites or platforms operated by third parties. If you follow these links, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of those sites. Information you share on third-party social networking platforms may be viewable by other users without limitation. Our inclusion of such links does not imply endorsement.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, please contact us to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16.

Security and retention of your information

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

• —Right to access / know
  • ·Request access to personal information we hold about you.
• —Right to delete
  • ·Request that we delete personal information we maintain about you.
• —Right to correct
  • ·Request that we correct inaccurate personal information.
• —Right of portability
  • ·Request a copy of your personal information and ask that we transfer it to a third party, in certain circumstances.
• —Right to opt out of sale or sharing for targeted advertising
  • ·You may opt out of the sale, sharing, or targeted-advertising processing of your personal information where applicable. We honour the Global Privacy Control signal where required.
• —Managing communication preferences
  • ·You can unsubscribe from promotional emails at any time using the unsubscribe link in our emails. We may still send non-promotional emails about your account or orders.

If you reside in the UK or European Economic Area

Subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to those above:

• —Objection to processing and restriction of processing
  • ·You may ask us to stop or restrict our processing of your personal information for certain purposes.
• —Withdrawal of consent
  • ·Where we rely on consent, you have the right to withdraw it. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority.

International transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, unless the data transfer is to a country deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email info@augustberg.com or write to us at 2 Alexandra Road, 07-04 Delta House, Singapore, 159919, SG. For the purpose of applicable data protection laws, we are the data controller of your personal information.